In case of cancellation 24 hours prior to the service, 100% of the cost of the service will be refunded; in case of cancellation 24-12 hours prior to the service, 50% of the cost of the service will be refunded; in case of cancellation less than 12 hours prior to the service, or in case of no-show, no refund will be made if the situation is caused by the client and not by the delay of the boat, plane, train or by a natural emergency caused by the weather (fog, storm, snowfall, hurricane, flood, national epidemic, etc.).